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Save time and money with
ongoing support

Access your energy insights in one convenient place with total transparency—for every property.

Customer Portal

Sit back and relax—our Customer Success has it handled

Our best-in-class team keeps an eye on your renewal and our proprietary insights to secure the best rates when the time is right. Rest assured, your renewal won't sneak up on you at the last minute.

Customer Success team

Don’t guess your results,
gain transparency

We provide detailed performance reports, giving you a clear and honest snapshot of exactly where you stand. With us, there are no secrets, only transparency and trust.

Budgeting made easy

Goodbye to budgeting headaches and endless spreadsheets. Our expert team simplifies utility budgets by monitoring and organizing your current and future energy spending.

The Customer Success team is really diving into Boka Restaurant Group, and we feel like we're taken care of every time we meet. It's not a transaction. It's definitely like a family, a friendship, a relationship.

Madalene Samountry, Accounting Manager, Boka Restaurant Group

FAQ

Questions? We are here to help.

How often are performance reports?

It is up to you how often you would like to see your contract performance. Some clients prefer quarterly, some prefer monthly. Regardless, you will always have transparency on your performance no matter the cadence you decide with your account manager.

Where can I login to the portal?

You can access the Customer Portal in the drop down menu of our website. Reach out to our team if you are having login trouble. 

How do I renew a contract?

Our Customer Success team tracks renewal rates daily and will reach out to you when it is an optimal time to renew. You can always check the Customer Portal for transparency on contract end dates, but gain peace of mind with a team dedicated to your specific contract renewal  needs.

When can you renew a contract?

You can lock in renewal rates at any time after your contract start date. Most brokers reach out just before your end date to secure a price, but Energy CX reaches out when the price is right.

Why are utility budgets important?

Utility budgets are crucial, but tedious, for business owners. By setting and tracking budgets, businesses can avoid unexpected expenses and allocate resources efficiently, ultimately improving financial stability and planning for growth.

Who is Customer Success?

The Customer Success team handles your relationship when you start your journey with Energy CX. Everything from renewals to ongoing management, trust that the Customer Success team has your back.

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